Page 1 of 2

JazakAllahu Khayran for sharing your perspective with us. The next 10 minutes will help shape the future of SANZAF. Your feedback is an amanah that will guide us to serve our communities with greater ihsaan, dignity and care, Insha’Allah.

Q1. Before completing this survey, how familiar were you with SANZAF?*
Q1. Before completing this survey, how familiar were you with SANZAF?
Invalid Input
Q2. Which of the following interactions have you had with SANZAF?*
Q2. Which of the following interactions have you had with SANZAF?
Invalid Input
Invalid Input
Q3. Which statement best reflects your experience with SANZAF?*
Q3. Which statement best reflects your experience with SANZAF?
Invalid Input

This survey will help us understand your donor experience throughout the survey period, so that we can strengthen communication, improve engagement and honour the amanah of your contribution. 

Duration – 10–12 minutes.

Section A: Donation profile

D1. In what capacity have you contributed to SANZAF?
D1. In what capacity have you contributed to SANZAF?
Invalid Input
Invalid Input
D2. When did you most recently contribute to SANZAF?
D2. When did you most recently contribute to SANZAF?
Invalid Input
D3. What types of contributions have you made to SANZAF?
D3. What types of contributions have you made to SANZAF?
Invalid Input
Invalid Input
D4. How often do you normally contribute to SANZAF?
D4. How often do you normally contribute to SANZAF?
Invalid Input
D5. Which donation methods have you used?
D5. Which donation methods have you used?
Invalid Input
Invalid Input
D6. What are the main reasons you contribute to SANZAF?
D6. What are the main reasons you contribute to SANZAF?
Invalid Input
Invalid Input
D7. Which SANZAF programmes are you aware of?
D7. Which SANZAF programmes are you aware of?
I have heard of itI have donated to itI would consider donating to itI do not know enough about it
Invalid Input

Section B: Donation experience

D8. Thinking about your most recent contribution, how would you rate the following?
D8. Thinking about your most recent contribution, how would you rate the following?
Very poorPoorFairGoodExcellent
Invalid Input
D9. How much do you agree with the following statements?
D9. How much do you agree with the following statements?
Strongly disagreeDisagreeNeither agree nor disagreeAgreeStrongly agreeDo not knowNot applicable
Invalid Input
Invalid Input
Invalid Input
Invalid Input
D13. After your most recent contribution, did you receive information about its use or impact?
D13. After your most recent contribution, did you receive information about its use or impact?
Invalid Input
D14. Which information would give you greater confidence about how donations are used?
D14. Which information would give you greater confidence about how donations are used?
Invalid Input
Invalid Input

Section C: Communication and relationship

D15. How would you describe the amount of communication you receive from SANZAF?
D15. How would you describe the amount of communication you receive from SANZAF?
Invalid Input
D16. How would you prefer SANZAF to communicate with you?
D16. How would you prefer SANZAF to communicate with you?
Invalid Input
Invalid Input
D17. How often would you prefer to hear from SANZAF?
D17. How often would you prefer to hear from SANZAF?
Invalid Input
D18. Which content would you most value?
D18. Which content would you most value?
Invalid Input
Invalid Input

Section D: Future support

Invalid Input
D20. Compared with the past 12 months, do you expect your support for SANZAF to:
D20. Compared with the past 12 months, do you expect your support for SANZAF to:
Invalid Input
D21. What could encourage you to contribute more or more regularly?
D21. What could encourage you to contribute more or more regularly?
Invalid Input
Invalid Input
D22. What could cause you to reduce or stop your support?
D22. What could cause you to reduce or stop your support?
Invalid Input
Invalid Input
D23. Which non-financial opportunities would interest you?
D23. Which non-financial opportunities would interest you?
Invalid Input
Invalid Input
D24. Which three areas should SANZAF prioritise during the next three years?
D24. Which three areas should SANZAF prioritise during the next three years?
Invalid Input
Invalid Input
Invalid Input
Invalid Input
Invalid Input

D28. Please complete the following:

One thing SANZAF should start doing:
One thing SANZAF should stop doing:
One thing SANZAF should continue doing:

Invalid Input
D28a. To what extent do you feel a sense of belonging to the SANZAF community?
D28a. To what extent do you feel a sense of belonging to the SANZAF community?
Invalid Input
D28b. How relevant is SANZAF to the needs of people and communities today?
D28b. How relevant is SANZAF to the needs of people and communities today?
Invalid Input

Section E: SANZAF brand

D29. Which words best describe SANZAF as a brand?
D29. Which words best describe SANZAF as a brand?
Invalid Input
Invalid Input
D30. How much do you agree with the following statements about SANZAF’s brand?
D30. How much do you agree with the following statements about SANZAF’s brand?
Strongly disagreeDisagreeNeither agree nor disagreeAgreeStrongly agreeDo not know
Invalid Input
Invalid Input

Section F: Donor profile
These questions are optional.

Invalid Input
Invalid Input
Invalid Input
D35. Would you be willing to participate in a follow-up interview or donor discussion?
D35. Would you be willing to participate in a follow-up interview or donor discussion?
Invalid Input

By sharing your voice, you help us serve with greater compassion, dignity and care, Insha’Allah.

Duration – 10-12 Minutes.

Section A: Assistance profile

R1. Who received assistance from SANZAF?
R1. Who received assistance from SANZAF?
Invalid Input
R2. When was the most recent assistance received?
R2. When was the most recent assistance received?
Invalid Input
R3. What type of assistance was received?
R3. What type of assistance was received?
Invalid Input
Invalid Input
R4. How did you first learn that you could approach SANZAF?
R4. How did you first learn that you could approach SANZAF?
Invalid Input
Invalid Input
R5. How did you apply for or access assistance?
R5. How did you apply for or access assistance?
Invalid Input
Invalid Input

Section B: Application and service experience

R6. Thinking about your most recent experience, how much do you agree with the following?
R6. Thinking about your most recent experience, how much do you agree with the following?
Strongly disagreeDisagreeNeither agree nor disagreeAgreeStrongly agreeNot applicable
Invalid Input
R7. How much do you agree with the following statements about SANZAF staff and service?
R7. How much do you agree with the following statements about SANZAF staff and service?
Strongly disagreeDisagreeNeither agree nor disagreeAgreeStrongly agreeNot applicable
Invalid Input
R8. Overall, how satisfied were you with the service and assistance received?
R8. Overall, how satisfied were you with the service and assistance received?
Invalid Input
R9. How easy or difficult was the complete process?
R9. How easy or difficult was the complete process?
Invalid Input
R10. How much of your immediate need did the assistance address?
R10. How much of your immediate need did the assistance address?
Invalid Input

Section C: Results and impact

R11. What difference did the assistance make?
R11. What difference did the assistance make?
Invalid Input
Invalid Input
R12. How long did the positive effect of the assistance last?
R12. How long did the positive effect of the assistance last?
Invalid Input
R13. After receiving assistance, were you offered follow-up support or referred to another organisation or service?
R13. After receiving assistance, were you offered follow-up support or referred to another organisation or service?
Invalid Input
R14. What additional support would have made a greater or more lasting difference?
R14. What additional support would have made a greater or more lasting difference?
Invalid Input
Invalid Input
R15. Which three areas should SANZAF prioritise during the next three years?
R15. Which three areas should SANZAF prioritise during the next three years?
Invalid Input
Invalid Input

Section D: Feedback, complaints and safety
Please answer honestly. Negative feedback will not affect your ability to receive assistance from SANZAF.

R16. Before this survey, did you know how to give feedback, make a complaint or appeal a decision?
R16. Before this survey, did you know how to give feedback, make a complaint or appeal a decision?
Invalid Input
R17. How safe would you feel giving SANZAF honest negative feedback?
R17. How safe would you feel giving SANZAF honest negative feedback?
Invalid Input
R18. What might prevent you from giving honest feedback?
R18. What might prevent you from giving honest feedback?
Invalid Input
R19. During your interaction with SANZAF, did anything go wrong or fall below your expectations?
R19. During your interaction with SANZAF, did anything go wrong or fall below your expectations?
Invalid Input
R19a. Did you report the problem?
R19a. Did you report the problem?
Invalid Input
R19b. How satisfied were you with the way the problem was handled?
R19b. How satisfied were you with the way the problem was handled?
Invalid Input
Invalid Input
R20. Optional safeguarding question
At any point, were you asked for money, a favour or anything inappropriate in exchange for assistance?
R20. Optional safeguarding question</br>At any point, were you asked for money, a favour or anything inappropriate in exchange for assistance?
Invalid Input
R21. Optional fairness question
At any point, did you feel unfairly treated because of your gender, age, disability, nationality, location, religion, family connections or another personal characteristic?
R21. Optional fairness question</br>At any point, did you feel unfairly treated because of your gender, age, disability, nationality, location, religion, family connections or another personal characteristic?
Invalid Input
Invalid Input

Section E: Relationship with SANZAF

R22. How much do you agree with the following?
R22. How much do you agree with the following?
Strongly disagreeDisagreeNeither agree nor disagreeAgreeStrongly agreeDo not know
Invalid Input
Invalid Input
Invalid Input
R25. How would you describe the strength of your relationship with SANZAF?
R25. How would you describe the strength of your relationship with SANZAF?
Invalid Input
Invalid Input
Invalid Input
R28. How would you like to remain connected to SANZAF?
R28. How would you like to remain connected to SANZAF?
Invalid Input
Invalid Input
R29. Which three service improvements should SANZAF implement first?
R29. Which three service improvements should SANZAF implement first?
Invalid Input
Invalid Input

Section G: Optional participant profile

Invalid Input
Invalid Input
Invalid Input
Invalid Input
Invalid Input
Invalid Input

Having experienced both support and giving, your feedback helps us strengthen the circle of care within our community, Insha’Allah.

Duration – 10–12 minutes.

Section A: Relationship history

H1. Which interaction happened first?
H1. Which interaction happened first?
Invalid Input
H2. When did you most recently receive assistance from SANZAF?
H2. When did you most recently receive assistance from SANZAF?
Invalid Input
H3. When did you most recently contribute to SANZAF?
H3. When did you most recently contribute to SANZAF?
Invalid Input
H4. What types of assistance have you or your household received?
H4. What types of assistance have you or your household received?
Invalid Input
Invalid Input
H5. What types of contributions have you made?
H5. What types of contributions have you made?
Invalid Input
Invalid Input

Section B: Experience of receiving assistance

H6. Thinking about your experience of receiving assistance, how much do you agree with the following?
H6. Thinking about your experience of receiving assistance, how much do you agree with the following?
Strongly disagreeDisagreeNeither agree nor disagreeAgreeStrongly agreeNot applicable
Invalid Input
H7. Overall, how satisfied were you with the assistance experience?
H7. Overall, how satisfied were you with the assistance experience?
Invalid Input
H8. What long-term difference, if any, did the assistance make?
H8. What long-term difference, if any, did the assistance make?
Invalid Input
Invalid Input

Section C: Donor experience

H9. Thinking about your experience as a donor, how would you rate the following?
H9. Thinking about your experience as a donor, how would you rate the following?
Very poorPoorFairGoodExcellentNot applicable
Invalid Input
Invalid Input

Section D: Connection between assistance and giving

H11. To what extent did receiving assistance influence your decision to contribute to SANZAF?
H11. To what extent did receiving assistance influence your decision to contribute to SANZAF?
Invalid Input
H12. How did receiving assistance affect your trust in SANZAF?
H12. How did receiving assistance affect your trust in SANZAF?
Invalid Input
H13. What motivated or enabled you to contribute after receiving assistance?
H13. What motivated or enabled you to contribute after receiving assistance?
Invalid Input
Invalid Input
H14. How much do you agree with the following statements?
H14. How much do you agree with the following statements?
Very poorPoorFairGoodExcellentNot applicable
Invalid Input

Section E: Overall relationship

H15. How much do you agree with the following?
H15. How much do you agree with the following?
Very poorPoorFairGoodExcellentNot applicable
Invalid Input
Invalid Input
Invalid Input
H18. How would you describe the strength of your relationship with SANZAF?
H18. How would you describe the strength of your relationship with SANZAF?
Invalid Input
H19. How would you prefer SANZAF to communicate with you?
H19. How would you prefer SANZAF to communicate with you?
Invalid Input
Invalid Input
H20. How often would you prefer to hear from SANZAF?
H20. How often would you prefer to hear from SANZAF?
Invalid Input

Section F: Future relationship

Invalid Input
H22. How confident are you that SANZAF would treat you fairly and respectfully if you needed assistance again?
H22. How confident are you that SANZAF would treat you fairly and respectfully if you needed assistance again?
Invalid Input
H23. Which future roles would interest you?
H23. Which future roles would interest you?
Invalid Input
Invalid Input
Invalid Input
Invalid Input
H26. Which three areas should SANZAF prioritise during the next three years?
H26. Which three areas should SANZAF prioritise during the next three years?
Invalid Input
Invalid Input
Invalid Input
Invalid Input
Invalid Input
Invalid Input
H30a. To what extent do you feel a sense of belonging to the SANZAF community?
H30a. To what extent do you feel a sense of belonging to the SANZAF community?
Invalid Input
H30b. How relevant is SANZAF to the needs of people and communities today?
H30b. How relevant is SANZAF to the needs of people and communities today?
Invalid Input

Section G: SANZAF brand

H31. Which words best describe SANZAF as an organisation?
H31. Which words best describe SANZAF as an organisation?
Invalid Input
Invalid Input
H32. How much do you agree with the following statements about SANZAF’s public identity?
H32. How much do you agree with the following statements about SANZAF’s public identity?
Strongly disagreeDisagreeNeither agree nor disagreeAgreeStrongly agreeDo not know
Invalid Input
Invalid Input

Section H: Optional participant profile

Invalid Input
Invalid Input
Invalid Input
Invalid Input

Your views will guide us in becoming more responsive, accessible and relevant to our communities.

Duration – 7–9 minutes.

Section A: Charitable involvement

G1. During the past 12 months, which of the following have you done for any charitable, faith-based or community organisation?
G1. During the past 12 months, which of the following have you done for any charitable, faith-based or community organisation?
Invalid Input
G2. Which causes are most important to you?
G2. Which causes are most important to you?
Invalid Input
Invalid Input

Section B: Awareness of SANZAF

G3. Where have you heard about SANZAF?
G3. Where have you heard about SANZAF?
Invalid Input
Invalid Input
Invalid Input
Invalid Input

SANZAF is a South African faith-based organisation that collects and distributes Zakah and other charitable funds. Its work includes welfare and humanitarian relief, education and bursaries, skills and livelihood development, youth mentorship, women empowerment, and seasonal programmes such as Ramadan and Qurbani.

Section C: Perceptions of SANZAF

G6. Before today, which SANZAF activities had you heard about?
G6. Before today, which SANZAF activities had you heard about?
Invalid Input
G7. Based on what you currently know, how much do you agree with the following?
G7. Based on what you currently know, how much do you agree with the following?
Strongly disagreeDisagreeNeither agree nor disagreeAgreeStrongly agreeDo not know enough to answer
Invalid Input
Invalid Input
G9. What effect does SANZAF’s Islamic identity have on your interest in the organisation?
G9. What effect does SANZAF’s Islamic identity have on your interest in the organisation?
Invalid Input
G10. Which groups do you believe SANZAF mainly supports?
G10. Which groups do you believe SANZAF mainly supports?
Invalid Input
Invalid Input

Section D: Reasons for not engaging

G11. Why have you not donated to or directly engaged with SANZAF?
G11. Why have you not donated to or directly engaged with SANZAF?
Invalid Input
Invalid Input
G12. What would increase your trust or interest in SANZAF?
G12. What would increase your trust or interest in SANZAF?
Invalid Input
Invalid Input
G13. Which three areas should SANZAF prioritise during the next three years?
G13. Which three areas should SANZAF prioritise during the next three years?
Invalid Input
Invalid Input

Section E: Potential future relationship

G14. On a scale from 0 to 10, how likely would you be to do each of the following during the next 12 months?
G14. On a scale from 0 to 10, how likely would you be to do each of the following during the next 12 months?
12345678910
Invalid Input
G15. What would be the most appropriate first step for SANZAF to build a relationship with you?
G15. What would be the most appropriate first step for SANZAF to build a relationship with you?
Invalid Input
Invalid Input
G16. How would you prefer SANZAF to communicate with you?
G16. How would you prefer SANZAF to communicate with you?
Invalid Input
Invalid Input
G17. Which information would you most value?
G17. Which information would you most value?
Invalid Input
Invalid Input
G18. How often would you prefer to hear from SANZAF?
G18. How often would you prefer to hear from SANZAF?
Invalid Input
Invalid Input
Invalid Input
Invalid Input
Invalid Input
Invalid Input
G23a. To what extent do you feel a sense of belonging to the SANZAF community?
G23a. To what extent do you feel a sense of belonging to the SANZAF community?
Invalid Input
G23b. How relevant is SANZAF to the needs of people and communities today?
G23b. How relevant is SANZAF to the needs of people and communities today?
Invalid Input

Section F: SANZAF brand

G24. Which words best describe SANZAF as an organisation?
G24. Which words best describe SANZAF as an organisation?
Invalid Input
Invalid Input
G25. How much do you agree with the following statements about SANZAF’s public identity?
G25. How much do you agree with the following statements about SANZAF’s public identity?
Strongly disagreeDisagreeNeither agree nor disagreeAgreeStrongly agreeDo not know enough to answer
Invalid Input
Invalid Input

Section G: Optional public profile

Invalid Input
Invalid Input
Invalid Input
Invalid Input
Invalid Input
Invalid Input
Invalid Input
Invalid Input

Projects

Regions

Legal

Online Donation Form